Customer Success Management: An Industry Analysis
Do you know how to deliver customer delight in the digital era? Customer success management is not a new concept, but it has a new face today: one that combines the roles of marketing, sales, professional services, training, and support. Learn how to “cut the churn” where you work.
Customer Success Management: Is It the Career for You?
Today’s customer success managers depend on business skills like communication, teamwork, leadership, and social savvy. This paper will help you decide whether being a modern-day customer success manager is the life for you. See how this exciting field has been opened up by digitization.
Business Architecture: Advance Your Career with a Framework Approach
No matter the business, learn to think of your company as an IT company. After reading this paper, you will better understand how business-facing companies must address radical changes in technology and business models. Learn about enterprise architecture frameworks and Cisco’s special approach.
Business Architecture: Is It for Me?
As a business architect, you deliver value to customers beyond the latest technology—you provide the creative, visionary leadership to guide optimal business outcomes for them. You drive digital business transformation. There’s major career opportunity here. Are you ready for it?